Terms & Condition

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The following terms and conditions apply to all events, courses, membership, counselling and merchandise delivered and/or sold by Partners Elsewhere and its facilitators.​​​

1. Fees

All fees must be paid upon enrollment by Visa or Mastercard online via our website.

2.  

Terms & Conditions

General Information

Welcome to www.pepsychology.com (our Site).

This Site gives you an opportunity to browse products and services offered by PE Psychology.

These Terms and Conditions (Terms) govern your use of this Site. Please read them carefully and be sure to contact info@pehealth.org if you have any questions. 

Please note that PE Psychology Clinic is an independent site from PEHealth.org and operates under different terms and conditions. By accessing and using this website you acknowledge that you have read these terms and conditions and agree, without limitation, to be bound by them.

Company Details

Trading Name: PE Psychology

ABN: 82318806559

Country: Australia

Telephone Number: +61405082715

Email: info@pehealth.org

Acceptance of Terms

  1. By accessing, downloading or using the products and services offered on our Site you agree to be bound by these Terms, which you acknowledge that you have read and understood.

  2. We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to contact us at info@pehealth.org and immediately discontinue your use of the products and/or services.

General Disclaimer​

  1. PE Psychology provides support, guidance and tools to work towards improved mental health and your relationship being the very best it can be. Any decision you make, and the consequences that flow from such decisions, is your sole responsibility. 

  2. You acknowledge and agree that PE Psychology its directors, principals, employees and representatives are not responsible for decisions that you may make, nor losses that may arise out of any business or personal decision made by you at any time.

  3. PE Psychology reserves the right to cancel, postpone, reschedule appointments, at psychologists discretion. In these circumstances, a full refund will be available should alternative dates offered for the session are not acceptable.

 

Personal information use and disclaimer

  1. The PE Psychology complies with all relevant Commonwealth and State legislation governing its operations.  For further details, please refer to the Privacy Policy and Disclaimer statement available on this Site.

Payments

  1. Payments made by credit card will be automatically processed. If the credit card bounces for any reason, attempts to charge will be made in the following days/weeks. If the card continues to bounce or rejects the payment, or if a chargeback is claimed by the client or their bank, the matter will be handled internally with written notice or transferred to a debt collection agency and reported to VEDA if there continues to be a failure to pay.

 

Refund policy

  1. Please note that payments, are non-refundable however PE Psychology reserves the right to provide any refunds where they deem appropriate. 

Copyright​

  1. The material contained in this site is the copyright of PE Psychology and is protected by Australian and international copyright laws.

  2. The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of PE Psychology.

 

No Warranties

  1. This website is provided without any express warranties or guarantees, unless specifically stated and, to the extent permitted by law, without any implied warranties or guarantees. PE Psychology will take all best efforts to ensure individuals receive value. PE Psychology will not guarantee any results.

Links to Third Party Websites

  1. Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current and free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.

Indemnification

  1. You agree to indemnify and hold harmless PE Psychology and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these terms and conditions.

Liability 

  1. The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under the Australian Consumer Law.

  2. We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of our Site, PE Psychology Community or Our Content.

  3. In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site, PE Psychology Community or our content.

  4. These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

    • Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by us (including third party material and advertisements).

    • Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

    • Accessing websites or servers maintained by other organisations through links on our Site, PE Psychology Community or products or services. Links are provided for convenience only. We do not endorse linked websites nor their products and services and you access them at your own risk.

    • The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

 

No Offer of Products or Services

  1. Nothing contained in this site will constitute an offer by our Site for any products or services which may be advertised through the site including its micro site pages. Nor does our Site make any specific warranty or representation of any kind with respect to any such information. Our Site will not be liable to you or any person who incurs any loss or damage as a result of relying upon any such information.

Your Feedback

  1. We welcome inquiries or feedback on our Site or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.

Counselling sessions

Fees are charged according to our advertised fees and are payable at the time of booking appointment by Credit Card.

 

Non-attendance Policy

Rescheduling and cancellations can be disruptive to our schedule. We therefore ask our clients to keep appointments and reschedule only if unavoidable circumstances arise. 

We will be charging a non-attendance fee in the following instances:

     - If you cancel on the business day before the appointment or later, the full fee for the session is payable.

     - A business day is any day that is not a Sunday or a public holiday.

 

Clinical Matters & Your Rights

Psychology in Australia is a health care service regulated by AHPRA. This is to ensure your rights as a client are protected. To understand your rights as a client seeking psychological services please visit the Australian Psychological Society Charter.

To make a complaint about your counsellor or psychologist or any aspects of your clinical experience please follow these steps:

    1. In the first instance, consider raising your complaint directly with your therapist. A discussion with the clinician can often help to resolve your concerns and to clarify any misunderstandings that might exist. If you do not have direct contact details for your therapist, please contact our office at the central phone number at the top of this page or by email on admin (at) counsellingsydney.com.au

    2. If you do not feel comfortable discussing your complaint directly with your therapist, or you are dissatisfied with the response you receive, you can lodge a formal complaint with your therapist’s professional membership body.

 

Your counsellor’s work is governed by the codes of conduct of the professional association to which they belong.

If your therapist is a Registered or Clinical Psychologist based in Australia, you can contact the Australian Psychological Society or the Psychology Board of Australia to register your complaint. Otherwise, your therapist will likely be a member of the Psychology and Counselling Federation of Australia (PACFA) through one of its constituent membership bodies, or a member of the Australian Association of Social Workers. If you are unsure of which professional body to approach with your complaint, please contact us at info@pehealth.org.

Contact details for the most common professional counselling associations are listed below.

Australian Psychological Society

Level 11, 257 Collins Street

Melbourne VIC 3000

Tel: (03) 8662 3300

Toll free: 1800 333 497

Fax: (03) 9663 6177

www.psychology.org.au

contactus@psychology.org.au

Australian Health Practitioner Regulation Agency

(Psychology Board of Australia)

Level 51, 680 George Street

SYDNEY  NSW  2000

Tel:  1300 419 495

www.ahpra.gov.au

Psychology and Counselling Federation of Australia (PACFA)

290 Park Street, Fitzroy North, VIC 3068

Tel: (03) 9486 3077

Fax: (03) 9486 3933

www.pacfa.org.au

admin@pacfa.org.au

Australian Association of Social Workers

Level 4, 224 – 236 Queen Street

Melbourne VIC 3000

Tel: (03) 9642 2967

www.aasw.asn.au

ethicscomplaint@aasw.asn.au

Australian Counselling Association

Unit 2/42 Finsbury Street Newmarket Qld 4051

Tel: 1300 784 333

www.theaca.net.au

Gestalt Australian & New Zealand

PO Box 398

Fairfield, VIC. 3078

Tel: (03) 9010 5501

www.ganz.org.au

contact@ganz.org.au

For a full list of PACFA’s member associations, please see here.