PE Psychology
Processes
BOOKING PROCESS (for new clients)
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Click 'Book Session'
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Click 'Book Appointment'
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Select the type of appointment you would like
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Select the an appointment date
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Select your appointment time
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If this is your first booking with us follow steps 7 & 8 (otherwise just login)
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Click 'Register Here'
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Add your details
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Click 'Get Verification Code' (to your mobile)
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Code with be sent to your mobile, add this code to the 'Verification Code' Box
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Click 'Submit'
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Confirm your booking details and Click 'Book Now'
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You will receive an email from us confirming your registration (and a text confirming your booking). Please complete the questionnaire (linked in your email) at least 24 hours (or early as possible) prior to your session starting
BOOKING PROCESS (for existing clients)
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Click 'Book Session'
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Click 'Book Appointment'
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Select the type of appointment you would like
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Select the an appointment date
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Select your appointment time
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Enter email address and password & click 'Login'
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You will receive a text confirmation upon booking.
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You will receive a reminder text 24 hours before your appointment. Please confirm your appointment by replying 'Yes'
ONLINE SESSION PROCESS
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24 hours before your session
If this is your first session please make sure your have completed and submitted the questionnaire.
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1 hour before your session
Make sure you have good internet connection, and a device with a camera and a microphone. If you are having a Couples Session you will need to download the free Zoom App if you plan to have your session on your phone.
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10 mins before your session
Find a quiet space in your house (or car if needed) where you can sit up and have a private conversation with your psychologist. We would like you to imagine it would be similar to if you visited your psychologist in person. Perhaps grab a cup of tea as well.
INDIVIDUAL ONLINE SESSION PROCESS
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In your appointment confirmation text, you will see your Online Room Link. This link is your private online room whenever you have 1:1 session with your psychologist. To start your appointment:
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Click on your Online Room Link
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Click 'Start Telehealth Session'
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If your psychologist isn't in the room yet it will state 'Waiting for practitioner to join' until they have joined your room.
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When you have finished your session click the red X to end the session.
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You will be automatically charged after your session.
COUPLES ONLINE SESSION PROCESS
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You and your partner would have received a unique couples Online Room Link via text. To start your appointment:
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Click on the link. You and your partner have a choice to log in together on one device, or you can both join from individual devices.
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If your psychologist isn't in the room (or if you are in a separate location to your partner and your partner isn't in the waiting room yet) you will be placed in a waiting room until all participants are ready to join the room.
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Make sure your audio and camera are on.
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When you have finished your session click 'Leave'.
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The person who booked the session will be automatically charged after your session, unless otherwise specified.
APPOINTMENT CANCELLATION PROCESS​
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Click ' Cancel Session'
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A new screen will open with the booking portal. Make sure you are logged in
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Click 'My Appointments'. (If you're not automatically logged in you will need to enter you email and password)
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Clist of your appointments will appear. Click the X at the top right hand corner of the appointment box. Then confirm you would like to cancel it.
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You will receive a text to confirm your cancellation.
Please make sure you are aware of our Cancelation Policy